{"id":1101,"date":"2024-05-09T09:28:04","date_gmt":"2024-05-09T01:28:04","guid":{"rendered":"http:\/\/www.npartner.com\/%e7%b6%ad%e4%bf%ae%e6%b5%81%e7%a8%8b\/"},"modified":"2026-01-29T11:58:16","modified_gmt":"2026-01-29T03:58:16","slug":"rma","status":"publish","type":"page","link":"https:\/\/www.npartner.com\/en\/rma\/","title":{"rendered":"Maintenance Process(RMA)"},"content":{"rendered":"\n<p>If any abnormal issues are encountered during product operation, please follow the procedure below:<\/p>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-e8610fceafd9e6d04a941373dc0b27c7\" style=\"color:#8ac926\">Setp1\uff1aContact N-Partner TAC<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact N-Partner TAC and assist N-Partner TAC to debug remotely. Please tell us the serial number, version, host information, and what the problem is.<\/li>\n\n\n\n<li>N-Partner TAC will consider whether the product needs to be sent back for maintenance. N-Partner TAC has to write down the serial number, version, and host information in a repairing form.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-8223092463eb83b274f8c61018ec11e1\" style=\"color:#8ac926\">Step2\uff1aPlease do intact packing to avoid any damage caused during shipping<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the product needs to be sent back for maintenance, please do intact packing to avoid any damage caused during shipping. N-Partner TAC will arrange home pickup.<\/li>\n\n\n\n<li>After N-Partner TAC receives the maintenance product, we will record when opening the package to see if any damage is caused during shipping.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-2b934689943d02eba7d2243778cf2b5d\" style=\"color:#8ac926\">Step3\uff1aN-Partner will send back and inform user about the shipping information<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After maintenance, N-Partner TAC will record when packing the product, put the repairing form in, and send back to user; also, we will inform user about the shipping information.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-b6ed8b73f894630a1e6d26b65391c8da\" style=\"color:#8ac926\">Step4\uff1aMake sure it is functional, sign the repairing form and fax it to N-Partner<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After receiving the product and making sure it is functional, please sign the repairing form and fax it to N-Partner.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If any abnormal issues are encountered during product operation, please follow the procedure below: Setp1\uff1aContact N-Partner TAC Step2\uff1aPlease do intact packing to avoid any damage caused during shipping Step3\uff1aN-Partner will send back and inform user about the shipping information Step4\uff1aMake sure it is functional, sign the repairing form and fax it to N-Partner<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/warranty.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1101","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - 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